Banking Looking at Digital Transformation to Improve Customer Experience

Banks need to transform their processes digitally, said Global Managing Partner for banking & financial markets at IBM Consulting. As an example he cited robotic process automation which he describes as paving the cow path — taking yesterdays’ processes and automating them.

For more information, read more from the source: https://www.forbes.com/sites/tomgroenfeldt/2022/10/31/banks-need-digital-business-transformation-to-thrive-survive/?sh=45f4559d65af