Banking Looking at Digital Transformation to Improve Customer Experience

 Banking Looking at Digital Transformation to Improve Customer Experience

Banks need to transform their processes digitally, said Global Managing Partner for banking & financial markets at IBM Consulting. As an example he cited robotic process automation which he describes as paving the cow path — taking yesterdays’ processes and automating them.

For more information, read more from the source: https://www.forbes.com/sites/tomgroenfeldt/2022/10/31/banks-need-digital-business-transformation-to-thrive-survive/?sh=45f4559d65af